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Surgery awarded top rating
Published 09/01/17



THE doctors’ surgery in Benson has been rated as “outstanding”.

The Millstream Surgery in Mill Lane was inspected by the Care Quality Commission in October.

In his report, Professor Steve Field, chief inspector of general practice, praised the culture and leadership at the practice, which he said provided an “open learning environment” where all staff contributed to helping improve patient care.

He said: “The system in place for reporting and recording significant events enabled positive change and learning to be circulated to staff.

“Changes were implemented to improve safety and quality. Reviews of complaints, incidents and other learning events were thorough. Risks to patients were assessed and well managed.”


The report said the practice planned its services based on the needs and demographic of its patient population and there were well developed processes to ensure the continuity of care, particularly for patients with the most complex health needs.

Staff were trained in order to provide them with the skills, knowledge and experience to deliver effective care and treatment.

Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

The practice had good facilities and was well equipped to treat patients and meet their needs.

It could improve further by considering buying a hearing loop and reviewing the register of carers to identify any not listed.



Published 09/01/17

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